PILATES HAUS

WEBSITE TERMS + CONDITIONS, PRIVACY POLICY + DISCLAIMER

Last updated: September 2026

Welcome to Pilates Haus.

This website is operated by Pilates Haus Pty Ltd (“Pilates Haus”, “we”, “us” or “our”). By accessing or using this website, purchasing our services or interacting with our online content, you agree to the terms outlined below.

WEBSITE TERMS + CONDITIONS

Website Information

The information provided on this website is for general information, education and promotional purposes only.

While we aim to keep all information accurate and up to date, Pilates Haus does not guarantee that all website content will always be complete, current or error free.

Information on this website should not be considered medical, physiotherapy, health or other professional advice.

Intellectual Property

Unless otherwise stated, all content created by Pilates Haus, including text, photographs, videos, graphics, branding, class concepts, educational material and downloadable resources, remains the intellectual property of Pilates Haus and is protected by applicable Australian intellectual property laws.

Content may be viewed and used for personal, non-commercial purposes only.

You may not reproduce, distribute, modify, sell or use Pilates Haus content for commercial purposes without our written permission.

Third Party Websites + Services

Our website may contain links to third party websites, booking platforms, payment providers and social media platforms.

These services operate independently of Pilates Haus and have their own terms and privacy policies.

Pilates Haus is not responsible for the content, security, availability or privacy practices of third party websites or platforms.

Purchases, Memberships + Bookings

Studio memberships, class packs, introductory offers, private sessions, courses, workshops and other Pilates Haus services may be subject to additional terms and conditions provided at the time of purchase.

These may include minimum membership terms, expiry periods, cancellation requirements, membership holds, late cancellation fees, no show fees and other booking conditions.

Where specific purchase or membership terms apply, those terms form part of your agreement with Pilates Haus.

Refunds

Refunds and cancellations are handled in accordance with the terms applicable to the product or service purchased and your rights under the Australian Consumer Law.

Nothing in these Terms + Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded.

Changes to These Terms

Pilates Haus may update these Terms + Conditions from time to time.

The most recent version will be published on this website together with the date it was last updated.

Governing Law

These Terms + Conditions are governed by the laws of New South Wales, Australia.

PRIVACY POLICY

Pilates Haus respects your privacy and is committed to handling personal information responsibly.

Where applicable, we manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information We May Collect

Depending on how you interact with Pilates Haus, we may collect information including:

• Name
• Email address
• Phone number
• Date of birth
• Emergency contact information
• Booking and attendance information
• Membership and purchase history
• Information you provide through forms, enquiries or feedback
• Relevant information you voluntarily provide to assist us in delivering our services
• Website usage and analytics information
• Communications between you and Pilates Haus

Payment card information is generally processed and stored securely by our third party payment providers rather than directly by Pilates Haus.

How We Use Your Information

We may use your personal information to:

• Create and manage your Pilates Haus account
• Process bookings and memberships
• Communicate with you regarding classes, memberships and purchases
• Provide customer service
• Manage class attendance and waitlists
• Contact you regarding important account or studio information
• Provide and improve our services
• Send marketing communications and studio updates where permitted
• Manage competitions, challenges, workshops and events
• Maintain appropriate business and administrative records
• Meet our legal and regulatory obligations

Marketing Communications

From time to time, we may contact you about Pilates Haus news, offers, events, workshops and other services.

You can unsubscribe from marketing emails at any time using the unsubscribe option contained within the communication.

You can also contact us directly if you no longer wish to receive marketing communications.

Third Party Providers

Pilates Haus uses third party service providers to operate different parts of our business.

These may include providers for:

• Class bookings and membership management
• Payment processing
• Email and SMS communications
• Website hosting
• Digital advertising and social media
• Analytics
• Cloud storage and business administration

These providers may process personal information on our behalf and have their own privacy and security practices.

Our current booking and membership management platform is Momence.

We may also use services provided by companies including Meta, Google, Stripe and other technology providers required to operate our business.

Cookies + Website Analytics

Our website may use cookies and similar technologies to understand how visitors use the website, improve functionality and measure advertising and marketing performance.

Depending on your browser and device settings, you may be able to restrict or disable cookies.

Security

Pilates Haus takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

Accessing or Correcting Your Information

You may contact us to request access to, or correction of, personal information we hold about you.

We may need to verify your identity before processing your request.

Children + Young People

Pilates Haus offers some services that may be available to young people.

Age requirements vary depending on the service, class or program.

Where required, parental or guardian consent must be provided before a person under 18 participates or provides personal information.

Please refer to the specific age requirements and conditions applicable to the relevant Pilates Haus service.

Privacy Enquiries

If you have questions or concerns regarding how we handle your personal information, please contact:

Pilates Haus Pty Ltd
admin@pilateshaus.com.au

HEALTH + FITNESS DISCLAIMER

Exercise + Physical Activity

Pilates, strength training, yoga and other forms of physical activity involve inherent risks.

Before participating, you are responsible for considering whether the activity is appropriate for your individual circumstances.

Please tell your trainer about any relevant injury, pregnancy, physical limitation or other circumstance that may affect your ability to participate safely.

Where appropriate, we may recommend obtaining clearance or advice from a suitably qualified health professional before participating.

Scope of Practice

Pilates Haus trainers provide exercise instruction within their qualifications and scope of practice.

Our trainers do not diagnose medical conditions or injuries and do not provide medical advice unless they separately hold an appropriate professional qualification and are providing services in that professional capacity.

Pilates Haus services are not a substitute for individual medical, physiotherapy or other healthcare advice.

Results

We want every member to get stronger, move better and feel more confident in their body, but individual results will vary.

Results depend on many factors including consistency, individual circumstances, training history and participation.

Pilates Haus does not guarantee any particular physical, health or fitness outcome.

Online + Video Content

Any workouts, exercises, videos or educational material provided through our website, social media or other digital platforms are general in nature and are not individually tailored to you.

You are responsible for determining whether an exercise or activity is appropriate for you and should seek professional advice where necessary.

Social Media

This Disclaimer also applies to content published through Pilates Haus social media channels, including our Instagram, Facebook and other digital platforms.

CONTACT US

Questions regarding these Terms + Conditions, Privacy Policy or Disclaimer can be directed to:

Pilates Haus Pty Ltd
admin@pilateshaus.com.au

We look forward to welcoming you to the Haus.