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Last modified: September 2026
TERMS AND CONDITIONS, PRIVACY POLICY AND DISCLAIMER
Welcome!
The material appearing on this website, www.pilateshaus.com.au (the “Site”), is provided as general information about Pilates Haus, our services, community and people, and as a platform for online connection and bookings.
Any information provided on this Site is for general, educational or promotional purposes only and should not be relied upon as medical, health or other professional advice. By using this Site, you acknowledge that participation in exercise and use of information provided by Pilates Haus is at your own risk and should be appropriate for your individual circumstances.
TERMS AND CONDITIONS
Please read the following carefully. Your access to and use of this Site is subject to these Terms and Conditions.
These Terms and Conditions form an agreement between you and Pilates Haus Pty Ltd, a company operating in New South Wales, Australia (“Pilates Haus”, “we”, “us” or “our”).
Pilates Haus may update these Terms and Conditions from time to time. The most current version will be published on this Site.
1. Copyright
All materials created by Pilates Haus on this Site, including text, photographs, videos, graphics, branding, class concepts, educational material and downloadable resources, are protected by applicable Australian copyright and intellectual property laws.
Materials are provided for personal, non-commercial use only and may not be copied, reproduced, modified, distributed or used commercially without written permission from Pilates Haus.
2. Links to Third Party Websites
This Site may contain links to third party websites, booking systems, payment providers and social media platforms.
These third parties operate independently of Pilates Haus and have their own terms, privacy policies and security practices.
Pilates Haus is not responsible for the content, availability, privacy practices or security of third party websites or services.
3. Memberships, Classes + Purchases
Memberships, class packs, introductory offers, private sessions, workshops, courses and other services purchased through Pilates Haus may be subject to additional terms provided at the time of purchase.
These may include conditions relating to:
• Minimum membership periods
• Membership cancellations and notice periods
• Membership holds
• Class pack expiry dates
• Late cancellations and no shows
• Failed payments
• Introductory offer conditions
• Workshop and course bookings
By purchasing a Pilates Haus product or service, you agree to the terms applicable to that particular purchase.
4. Refunds
Refunds, cancellations and transfers are handled in accordance with the terms applicable to the product or service purchased and your rights under the Australian Consumer Law.
Nothing in these Terms and Conditions is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded.
5. No Guarantees
While our aim is to help our members get stronger, move better and feel more confident, individual results will vary.
Pilates Haus does not guarantee any particular physical, health, fitness or wellbeing result from using our Site, attending classes or participating in our services.
6. Limitation of Liability
To the maximum extent permitted by law, Pilates Haus is not responsible for loss or damage arising from the use of this Site or reliance upon general information provided through the Site.
Nothing in these Terms excludes any rights or remedies that cannot legally be excluded under Australian law.
7. Governing Law
These Terms and Conditions are governed by the laws of New South Wales, Australia.
PRIVACY POLICY
Pilates Haus understands the importance of your privacy and is committed to handling your Personal Information responsibly.
Where applicable, we manage Personal Information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. Personal Information We May Collect
Depending on how you interact with Pilates Haus, we may collect:
• Your name
• Email address
• Phone number
• Date of birth
• Address
• Emergency contact information
• Booking and attendance information
• Membership and purchase history
• Information provided through forms, enquiries and feedback
• Relevant information you voluntarily provide to assist us in delivering our services
• Website usage and analytics information
• Communications between you and Pilates Haus
Payment and credit card information is generally processed securely by our third party payment providers rather than stored directly by Pilates Haus.
2. How We Use Your Personal Information
We may use your Personal Information to:
• Create and manage your Pilates Haus account
• Process memberships, purchases and bookings
• Manage class attendance and waitlists
• Communicate with you about your account or bookings
• Provide customer service
• Send important studio information
• Deliver and improve our services
• Send marketing communications, promotions and studio updates where permitted
• Manage events, workshops, courses and challenges
• Maintain appropriate business and administrative records
• Meet legal and regulatory requirements
3. Email, SMS + Marketing
We may contact you via email, SMS or phone regarding your membership, bookings, account, Pilates Haus services, events and promotions.
Marketing communications are optional.
You can unsubscribe from marketing emails using the unsubscribe option contained within the communication or contact Pilates Haus directly.
4. Third Party Providers
Pilates Haus works with third party providers to operate our business and provide our services.
These may include providers for:
• Class bookings and membership management
• Payment processing
• Email and SMS communications
• Website hosting
• Digital advertising and social media
• Analytics
• Cloud storage and administration
Our current booking and membership management platform is Momence.
We may also use services provided by organisations including Meta, Google, Stripe, Wix and other technology providers required to operate our business.
These providers may process Personal Information on our behalf and have their own privacy and security policies.
5. Children + Young People
Some Pilates Haus services are available to young people.
Age requirements vary depending on the class, program or service. Where required, parent or guardian consent must be provided for participants under 18 years of age.
Please refer to the specific age and participation requirements applicable to the service being purchased.
6. Storage + Security
Pilates Haus takes reasonable steps to protect Personal Information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no online platform or method of electronic transmission can be guaranteed to be completely secure.
7. Cookies + Analytics
Our Site may use cookies and similar technologies to understand how visitors interact with the website, improve functionality and measure advertising and marketing performance.
You may be able to disable or restrict cookies through your browser settings, although this may affect some website functionality.
8. Disclosure of Personal Information
Pilates Haus does not sell Personal Information.
We may disclose information to trusted service providers where reasonably necessary to operate our business or provide services to you.
We may also disclose information where required or authorised by law or where reasonably necessary to protect the safety of an individual.
9. Accessing + Correcting Your Information
You may request access to Personal Information we hold about you or ask us to correct information that is inaccurate or out of date.
We may need to verify your identity before processing your request.
10. Privacy Enquiries
If you have questions or concerns about how Pilates Haus collects, stores, uses or discloses your Personal Information, please contact:
DISCLAIMER
This Disclaimer applies to the Pilates Haus Site, social media, digital content, classes, educational content and other services.
1. Exercise + Physical Activity
Pilates, strength training, yoga and other forms of exercise involve inherent risks.
Before participating, you are responsible for considering whether an activity is appropriate for your individual circumstances.
You should inform your trainer of any relevant injury, pregnancy, physical limitation or other circumstance that may affect your ability to participate safely.
Where appropriate, you should obtain advice or clearance from a suitably qualified health professional before participating.
2. Scope of Practice
Pilates Haus trainers provide exercise instruction within their individual qualifications and scope of practice.
Our trainers do not diagnose medical conditions or injuries and do not provide medical advice, unless they separately hold an appropriate professional qualification and are providing services in that professional capacity.
Pilates Haus services are not a substitute for individual medical, physiotherapy or other healthcare advice.
3. Online + Video Content
Exercises, workouts, videos and educational material shared through our Site, social media or other digital platforms are general in nature and are not individually tailored to you.
You are responsible for determining whether an exercise or activity is appropriate for you.
If you are unsure, please seek advice from an appropriately qualified health professional before participating.
4. Results
We are passionate about helping our members get stronger, move with confidence and feel more capable in their bodies, but individual results will vary.
Results can be affected by factors including consistency, training history, individual circumstances and participation.
Pilates Haus does not guarantee any particular result.
5. Social Media
This Disclaimer also applies to content published by Pilates Haus through our social media platforms, including:
Instagram: @pilateshaus_
Facebook: Pilates Haus
6. Website Availability + Accuracy
We aim to ensure the information on our Site is accurate and our online services remain available.
However, Pilates Haus does not guarantee that the Site or third party platforms will always be available, uninterrupted or error free.
We may update or correct information on the Site at any time.
7. Contact Us
If you have questions regarding these Terms and Conditions, Privacy Policy or Disclaimer, please contact:
Pilates Haus Pty Ltd
admin@pilateshaus.com.au
Pilates Haus