Etiquette & FAQs
Some frequently asked questions:
What ring size am I?
When will I receive my order?
When you place an order you will receive a confirmation email.
What is recycled silver and gold and how do I take care of it?
You can read my blog post about recycled silver and some care tips here
How do you deal with repairs or returns?
Repairs and returns policy here
Please arrive at Pilates Haus 10 minutes prior to class start time.
If you have undiagnosed chronic pain or injury and have not seen a medical professional,
* You have had your 6 weeks check (after delivery) or have been signed off after a C section
* Diastasis Recti Check - Abdominal separation cannot be larger than 2 cm (you can do more harm than good if you have a severe separation and work out too soon)
* Bub not crawling yet (6 weeks to 6 months is normally the right age)
Sorry, we do not allow late arrivals for Group classes. This is for your safety and for the experience of the rest of the class. To avoid disappointment we recommend arriving 10 minutes prior to your class start time. If you arrive more than 5 minutes after the class start time, we will cancel your visit or help you to find a different class to attend instead.
Our studio is a phone free zone, no exceptions. After all, you are visiting us to take time out for yourself. We provide storage for your belongings.