Etiquette & FAQs

Some frequently asked questions:

Getting Started

Where should I start?


Pilates and Yoga can be a great way to stay fit and feel healthy. If this is your goal then we recommend you start with our Introductory Offer which includes Unlimited Group classes (opening Special) or 14 days (intro pass). Choose from Reformer Group classes, Matwork Pilates, Yoga, Mums and Bub and Mens Reformer. We have over 30 classes a week to choose from. Alternatively, if you are a beginner, have exisiting injuries, restricted mobility, or are pre/post natal, or perhaps you have specific training goals, then we recommend you try our private sessions. Here we will introduce you to the Pilates basics and discuss your specific goals so that moving forward we can tailor a perfect Pilates program just for you.




What facilities are provided?


Storage available for your personal belongings. We have a change area and toilet facilities. Our studios are fully equipped, however due to COVID regulations, please bring your own mat to Yoga and Pilates matwork. For Reformer a full size sweat towel, clean socks and a water bottle for all classes (please no glass or ceramic).




Can I do a group reformer class if I've never done Pilates before?


Yes, however we do ask that you watch the introduction to Pilates Basics video on our website prior to your first class and read through the Pilates Basics Tips. During this video we will guide you through the Pilates basics and introduce you to our Align Reformer machines. As our Group Reformer classes are fast paced, they are best suited to those who are without any medical conditions. Please advise the instructor before class if you are new to Pilates and arrive 10 minutes early.




What do I wear?


We recommend that you wear comfortable workout/active wear. For hygiene and safety, you must wear socks in our Reformer classes and bring a full size towel. We recommend grippy socks made by Aussie company Move Active, these can be purchased in the studio for under $20. Reformer Socks and Full size towel Matwork and Yoga Bring your own Mat (due to Covid restrictions) and towel if you tend to get sweaty Mums and Bubs Socks and a full size towel, plus a blanket for bub to lay on We are a COVID SAFE studio. If you don't bring the required items you won't be able to particpate in the class. This is for the safety of all our members.




Are you a COVID safe studio?


Yes, we sure are! We take hygiene and cleanliness of the studio very serioulsy. When you enter the studio:-

  • Sanitise your hands.
  • Take off your shoes and place belongings in the storage area provided.
  • Choose a reformer and take your towel, socks and water (no phones). Whilst the reformers have been sanitised, feel free to give it another clean with the COVID safe cleaning products provided
  • After class please clean the reformer and all props used during class.
"Our reformers are spaced apart to comply with COVID regulations" Please DO NOT attend class if you are feeling unwell, to pause your membership (7 days min) please email hello@pilateshaus.com.au All our instructors have completed the COVID safe training. If you are displaying any signs or symptons of being unwell, you may be asked to leave the studio. This is for your safety and the safety of our members and our community.




Can I catch public transport?


YES! Pilates Haus is located within a 5 minute walk of Fairy Meadow train station. Catch the FREE wollongong shuttle bus and exit at STOP 5 - 1 minute walk. Ride your BIKE, we have a SAFE bike storage area out the back of the studio.




Where should I park?


While we encourage members to use public transport, there is plenty of free (timed) parking out the front of the studio on the Princes HWY. Or combine your class with a grocery shop - Aldi, Coles and Woolworths car parks are all within a 1 minute walk from the studio. Ride your bike! We have a safe storage area allocated.





Booking

Do I need to book?


Sure do! Our classes are capped to 8 for Reformer Pilates and 10 for Pilates Matwork and Yoga classes, so they can book out quickly. Our timetable is released 4 weeks in advance. We recommend getting into a habit of booking your classes in early so that you don't miss out.




How do I book?


Use our convenient online booking system to book into a class. If it is your first visit with us you will be asked to register/create an account with us. For convenient online booking, we recommend you download our booking app here: iPhone Android Once you have created your account you can book in anytime online or via the app on your smartphone or tablet.
If you'd like some help making your first booking please feel free to call us on 0434 154 777 or email hello@pilateshaus.com.au




Do you have waitlists?


Yes. If a class becomes full, you are welcome to go on the waitlist and you'll be notified if a spot becomes available. We have live waitlists available for all our clients to improve the availability of our classes. If you are on the waitlist and are no-longer able to attend, please remove yourself from the waitlist at least 3 hours prior to the commencement of the class. This will give others a chance to get to the class. You will receive an automatic notification via push notification (GoTeamUp APP required) or email if you are moved from the waitlist to the class. The 3-hour cancellation policy will still be enforced for clients that are moved from the waitlist into the class.




What is your cancellation policy?


We understand that life gets busy, and we are happy for you to change your booking ahead of the scheduled day. If you are a no show or cancel your session late, we are not always able to fill these places.
This impacts the flow of the studio and stops others from attending the class who may be on the waitlist. It is for these reasons that if you need to change your booking we require you to do so at
least 3 hours before your booked session. This is so that our instructors can adapt accordingly.
Failure to do so will result in a cancellation fee being incurred. Clients who fail to attend or cancel within 3 hours of the scheduled class time will be charged the full cost of a single session, forfeit a class credit, or for memberships, incur a
cancellation fee. All Upfront Membership clients will lose 1 day from your 6/12 month membership for non-attendance or cancelling within 3 hours of the scheduled class. This applies to all Pilates Haus clients.

Clients on a pre-paid Membership who cancel late will incur a $15 " Late Cancellation Fee". If you do not show up for a booked class and do not give us any notice, you will be charged a $20 "No Show Fee". These fees will be automatically deducted from your nominated account. Fees are processed within 48hrs of the late cancellation or no show.





About Pilates & Yoga

What is Pilates?


Pilates is a system of mind-body conditioning that was created by German, Joseph Hubert Pilates in the early 20th century. Joseph Pilates created exercises which are performed using either a floor mat or a variety of specialised equipment, including the reformer. Pilates will teach you body awareness and healthy posture whilst enhancing physical strength, flexibility and co-ordination. Aside from the physical benefits it can reduce stress, improve mental focus and boost your sense of well-being. Pilates offers a solution for everybody - from those with restricted mobility through to elite athletes. No matter what your age or fitness level, Pilates can help you.




Is Pilates and Yoga suitable for everyone?


Yes, Pilates and Yoga is suitable for everybody. At Pilates Haus, we offer small group classes, max of 8 people. Excersies can be modifed to suit your individual needs.

We believe it is never too late to invest in yourself and welcome beginners of all ages.

We offer 1:1 and 2:1 sessions if you feel you would like a more personlised experience. If you’d like to discuss whether Pilates and Yoga is suitable for you please call us on 0434 154 777 or email hello@pilateshaus.com.au




Is Pilates and Yoga safe during pregnancy?


Yes. Pilates and Yoga can be a very safe way to prepare your body for, and during pregnancy. Provided you have been practicing regularly with us (minimum 3 months) you can most likely continue to attend Open Reformer, Stretch + Strength Reformer and Yoga throughout your entire pregnancy. We may ask you to obtain medical clearance. We recommend consulting with your health care professional first and always let your instructor know at the start of your class so they can provide safe modifications as needed.
Our group Classes are not suitable for new prenatal clients with no Pilates or Yoga experience. We recommend Private sessions or small group 1:2 Pilates if you are pregnant and new to Pilates Haus. Dynamic Reformer is not suitable for pregnancy.




How can Pilates help me?


As the inventor of Pilates, Joseph Pilates, famously said “You will feel better in 10 sessions, look better in 20 session, and have a completely new body in 30 sessions”.

Pilates is a high intensity, low impact workout focussing on strengthening and muscle conditioning in a safe and effective way.

Pilates has many benefits from helping people who suffer from poor posture, back pain, weak pelvic floor and tight muscles to really toning and sculpting the body and results are visible in a short amount of time.

We recommend 3 classes a week to see and feel the results.




Can men do Pilates?


ABSOLUTLEY! A class designed for men will be up on the timetable soon. Did you know the Pilates Reformer machine was designed by a bloke ?! YES Joseph Pilates.. Pilates has a certain stigma that it's "only for women" BUT pilates reformer has so many benefits both both sexes. Males in particular can benefit from balancing out the muscle groups and is a perfect addition to compliment your current training. Men traditionally can suffer from tight muscles and a weaker core, pilates reformer can help by lengthening and strengthening muscles you didn't even know you had while stretching and improving overall flexibility - and you use your abdominals in nearly every exercise, so goodbye to that niggly back pain and hunchy shoulders - pilates is GREAT for your posture. We will focus more on upper body and may use heavier weights during this class, however WOMEN are welcome to book in as well! I know I love a good upper body workout. Come with your partner (date night!?) have a wine afterwards :)





Membership

I'm a Pilates Haus member. Can I put my membership on hold?


Of course! Membership holders can pause their membership for no less than 7 consecutive days, max of 4 times a year. Requests are to be made in writing a least 7 days in advance to hello@pilateshaus.com.au. For anyone with an UPFRONT membership, the time you had off is added to the end of your membership.





Etiquette

First Visit


Please arrive at Pilates Haus 10 minutes prior to class start time. Ensure your bring a full size towel and socks to Reformer and a mat to Pilates mat-work and Yoga. Inform your instructor about any injuries or special conditions you may have. This will help the instructor know how to adjust you or show you modified exercises if necessary.
If you have undiagnosed chronic pain or injury and have not seen a medical professional, we request you do so before your first Pilates session. Mums and Bubs Classes

Please ensure:
* You have had your 6 weeks check (after delivery) or have been signed off after a C section
* Diastasis Recti Check - Abdominal separation cannot be larger than 2 cm (you can do more harm than good if you have a severe separation and work out too soon)
* Bub not crawling yet (6 weeks to 6 months is normally the right age)




Arrive Early


Sorry, we do not allow late arrivals for Group classes. This is for your safety and for the experience of the rest of the class. To avoid disappointment we recommend arriving 10 minutes prior to your class start time. If you arrive more than 5 minutes after the class start time, we will cancel your visit or help you to find a different class to attend instead.




No Phones


Our studio is a phone free zone, no exceptions. After all, you are visiting us to take time out for yourself. We provide storage for your belongings.