Etiquette & FAQs

Some frequently asked questions:

What ring size am I?

You can use a ring you already have in the size you need; Measure from the inside edge to edge on an existing ring to find out your size (Diameter) which will then give you your size with this chart.​ For more tips, here is the ring chart.

When will I receive my order?

When you place an order you will receive a confirmation email. As I make everything handmade it usually takes 2 to 3 weeks to ship your order depending on the jewellery you have purchased. Don't easitate to contact me for any quiries. Once ready and shipped You will receive an email saying that your order is on its way to you. Due to COVID-19, please expect a little delay on the making process and with the shipping as post office is not working as usual.

What is recycled silver and gold and how do I take care of it?

You can read my blog post about recycled silver and some care tips here

How do you deal with repairs or returns?

Repairs and returns policy here


First Visit

Please arrive at Pilates Haus 10 minutes prior to class start time. Ensure your bring a full size towel and socks to Reformer and a mat to Pilates mat-work and Yoga. Inform your instructor about any injuries or special conditions you may have. This will help the instructor know how to adjust you or show you modified exercises if necessary.
If you have undiagnosed chronic pain or injury and have not seen a medical professional, we request you do so before your first Pilates session. Mums and Bubs Classes

Please ensure:
* You have had your 6 weeks check (after delivery) or have been signed off after a C section
* Diastasis Recti Check - Abdominal separation cannot be larger than 2 cm (you can do more harm than good if you have a severe separation and work out too soon)
* Bub not crawling yet (6 weeks to 6 months is normally the right age)

Arrive Early

Sorry, we do not allow late arrivals for Group classes. This is for your safety and for the experience of the rest of the class. To avoid disappointment we recommend arriving 10 minutes prior to your class start time. If you arrive more than 5 minutes after the class start time, we will cancel your visit or help you to find a different class to attend instead.

No Phones

Our studio is a phone free zone, no exceptions. After all, you are visiting us to take time out for yourself. We provide storage for your belongings.

Get in Touch


Shop 1/98 Princes Highway 

Fairy Meadow 

Wollongong NSW 2519

T: 0434 154 777

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© 2020 Pilates Haus